Privacy Policy
Dove Recovery LLC Notice of Privacy Practices
Combined HIPAA and 42 CFR Part 2 Notice
Effective date: October 5, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
NOTICE OF PRIVACY PRACTICES OF DOVE RECOVERY LLC
This notice describes:
- HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED
- YOUR RIGHTS WITH RESPECT TO YOUR HEALTH INFORMATION
- HOW TO FILE A COMPLAINT CONCERNING A VIOLATION OF THE PRIVACY OR SECURITY OF YOUR HEALTH INFORMATION, OR OF YOUR RIGHTS CONCERNING YOUR INFORMATION
YOU HAVE A RIGHT TO A COPY OF THIS NOTICE (IN PAPER OR ELECTRONIC FORM) AND TO DISCUSS IT WITH THE PRIVACY OFFICER AT (888) 251-2365 OR INFO@DOVERECOVERY.COM IF YOU HAVE QUESTIONS.
What This Notice Covers
This Notice applies to Dove Recovery LLC and its workforce at all Dove Recovery and Robin Recovery locations listed at the end of this Notice. Dove Recovery and Robin Recovery are operating names of Dove Recovery LLC, not separate legal entities.
In this Notice, health information includes protected health information under the Health Insurance Portability and Accountability Act, commonly called HIPAA, and substance use disorder patient records protected by 42 CFR Part 2, commonly called Part 2. When more than one privacy law applies, we follow the law that gives your information greater protection.
Privacy Contact
Privacy Officer, Dove Recovery LLC
6770 Avery Muirfield Dr, Dublin, OH 43017
Telephone: (888) 251-2365
Email for questions about this Notice: info@doverecovery.com
Do not send consent revocations or sensitive medical information to this email address. Written revocations must be mailed to the Privacy Officer at the address above.
Your Rights at a Glance
- Receive and discuss this Notice and obtain a paper or electronic copy.
- Inspect or obtain a paper or electronic copy of your medical record, subject to legal limits.
- Ask us to correct information you believe is incorrect or incomplete.
- Ask us to contact you in a particular way or at a particular location.
- Ask us to limit certain uses or disclosures of your information.
- Receive an accounting or other list of certain disclosures when the law provides that right.
- Choose a legally authorized person to act for you.
- Choose whether to receive fundraising communications that use your information.
- Complain without retaliation if you believe your privacy rights were violated.
How HIPAA and Part 2 Work Together
HIPAA generally allows a health care provider to use or disclose health information for treatment, payment, and health care operations without a separate HIPAA authorization. Part 2 is more restrictive. When information is protected by Part 2, we generally need your written consent before disclosing it outside our program for treatment, payment, or health care operations unless Part 2 expressly permits the use or disclosure.
You may give one written consent for future treatment, payment, and health care operations. You may also give a narrower consent. A narrower consent may affect the services we can coordinate or how payment is obtained. We will explain the effect before relying on the consent.
Part 2 records and testimony describing them generally cannot be used or disclosed in a civil, criminal, administrative, or legislative proceeding against you unless you give specific written consent or a court issues an order that satisfies Part 2. When Part 2 requires it, you or the holder of the record must receive notice and an opportunity to be heard. A qualifying court order must also be accompanied by a subpoena or similar legal mandate before disclosure.
Uses and Disclosures With Your Written Permission
Treatment
With the permission required by law, we may share information with professionals who are treating you or coordinating your care. For example, we may send relevant information to another treatment provider so the provider understands your medications and current level of care. We may use information within the Dove Recovery LLC program as Part 2 permits to provide and coordinate your care.
Payment
With the permission required by law, we may use and disclose information to verify benefits, obtain authorization, bill a health plan, collect payment, or review coverage. For example, we may provide your insurer with information needed to decide whether a service is covered and to pay a claim.
Health Care Operations
With the permission required by law, we may use and disclose information to run our organization, improve care, train our workforce, manage quality and safety, perform legal and compliance work, and contact you about your care. For example, we may review records to evaluate the quality of our services.
Further Disclosure After a Treatment Payment and Operations Consent
If you consent to disclosure of Part 2 records for treatment, payment, or health care operations to another Part 2 program, a HIPAA covered entity, or a HIPAA business associate, that recipient may further use and disclose the records without your additional consent to the extent HIPAA permits. The Part 2 restrictions on using records or testimony in proceedings against you continue to apply.
Other Uses With Part 2 Consent
When applicable and with a consent that meets Part 2, we may disclose information to help prevent multiple enrollments in withdrawal management or maintenance treatment programs, report participation in treatment required by the criminal justice system, or report prescribed SUD treatment medications to a state prescription drug monitoring program when law requires the report.
Uses Requiring Separate Permission
We will obtain the separate written authorization or consent required by law before most uses or disclosures of psychotherapy notes, SUD counseling notes, health information for marketing, or the sale of health information. SUD counseling notes are notes that an SUD clinician voluntarily keeps separately and that analyze conversations during counseling. A consent for SUD counseling notes will not be combined with a general treatment, payment, and health care operations consent.
A consent to use or disclose Part 2 records or testimony in a proceeding against you must be specific to that proceeding and will not be combined with permission for another purpose. Uses and disclosures not described in this Notice will be made only with your written authorization or Part 2 consent, as applicable.
Revoking Written Permission
You may revoke a written authorization or Part 2 consent as the law allows. Your revocation will not undo actions already taken in reliance on your permission. To revoke, mail a signed written request to Privacy Officer, Dove Recovery LLC, 6770 Avery Muirfield Dr, Dublin, OH 43017.
Uses and Disclosures Without Your Written Permission
The law permits or requires some uses and disclosures without your written permission. We must meet every condition that applies and disclose only what the law permits. The categories below describe the principal circumstances that may apply.
Within Our Program and With Service Providers
We may communicate within Dove Recovery LLC and with the people who directly administer the program as Part 2 permits. We may also share information with qualified service organizations and HIPAA business associates that perform services for us, such as billing, legal, accounting, records storage, or information technology. These organizations must sign agreements that require them to protect the information and use it only for the services they provide.
Medical Emergencies and Product Safety
We may disclose information to personnel treating you during a bona fide medical emergency when Part 2 permits. We may also disclose limited identifying information to the U.S. Food and Drug Administration when necessary to notify you or your clinician about a product that may threaten health or safety.
Public Health Child Protection and Program Safety
We may provide information that does not identify you for permitted public health activities. We may make an initial report of suspected child abuse or neglect when required by law, but the underlying Part 2 records remain protected. We may report a crime or threat of a crime on program premises or against program personnel and may disclose only the limited information Part 2 permits.
Research Audits and Evaluations
We may use or disclose information for qualifying scientific research, audits, and program evaluations when all legal conditions are met. Researchers, auditors, and evaluators must protect the information, and research reports may not identify you.
Cause of Death
We may disclose information to a medical examiner, coroner, or other person responsible for determining cause of death when Part 2 and other applicable law permit the disclosure.
Court Orders and Other Legal Requirements
We may use or disclose information when federal law specifically requires it or when a qualifying court order and any required subpoena or similar legal mandate authorize the disclosure. A subpoena by itself does not automatically authorize disclosure of Part 2 records.
HIPAA Permissions for Information Not Protected by Part 2
For health information that is not protected by Part 2, HIPAA may permit uses or disclosures for public health and safety, research, organ and tissue donation, coroners and funeral directors, workers' compensation, health oversight, law enforcement, certain government functions, and judicial or administrative proceedings. A HIPAA permission by itself does not authorize disclosure of a Part 2 record. The stricter Part 2 rule controls whenever it applies.
Your Choices
For information that HIPAA allows us to share with family members, close friends, others involved in your care, or disaster relief organizations, you may tell us your preference. Part 2 records generally require the written consent or other legal basis required by Part 2. If you cannot express a preference, we will follow the law that applies to the information and the circumstances.
If Dove Recovery LLC uses or discloses information for fundraising, we will provide the notice and opportunity to opt out required by law. Before using or disclosing Part 2 records for fundraising for Dove Recovery LLC, we will give you a clear and conspicuous opportunity to elect not to receive those communications.
Your Rights
Access and Copies
You may ask to inspect or obtain an electronic or paper copy of your medical record and other health information we maintain about you. We will provide access within the time required by law. We may charge only a reasonable, cost-based fee permitted by law. Access may be limited in specific circumstances, and we will explain any denial and available review rights.
Amendments
You may ask us to amend information that you believe is incorrect or incomplete. We may deny the request for a reason permitted by law. If we deny it, we will explain the decision in writing and describe any right to submit a statement of disagreement.
Confidential Communications
You may ask us to contact you in a specific way, such as only at a particular telephone number, or to send mail to a different address. We will accommodate reasonable requests as required by law.
Restrictions
You may ask us not to use or disclose certain information for treatment, payment, or health care operations after you have provided consent for those purposes. We generally are not required to agree. If we agree, we may still disclose the information for emergency treatment or when another law requires disclosure.
If information concerns only a service or item that you, or someone other than your health plan, paid for in full, you may ask us not to disclose that information to your health plan for payment or health care operations. We will agree unless disclosure is required by law.
Accounting and Recipient Lists
You may request an accounting of certain disclosures for the six years before your request, as HIPAA provides. The accounting generally excludes disclosures for treatment, payment, and health care operations and certain other disclosures. One accounting in a 12-month period is free; a reasonable, cost-based fee may apply to additional requests.
Part 2 also provides a right to an accounting of certain disclosures of electronic Part 2 records for the prior three years. The federal government will establish the compliance date for that accounting requirement; we will honor the right when it becomes applicable. If an intermediary received Part 2 records under a general designation, you may request the three-year list of disclosures that Part 2 requires from that intermediary.
Copy and Discussion of This Notice
You may request a paper or electronic copy of this Notice at any time, even if you previously agreed to receive it electronically. You may discuss this Notice with the Privacy Officer using the telephone number or email listed above.
Personal Representatives and Minors
A person who has legal authority to act for you may exercise your rights and make choices about your information. We will verify that authority before taking action. Ohio law may allow a minor to consent to certain services and to control some information related to those services. A parent or guardian does not automatically control every record when the minor lawfully consented to the care. We will determine authority under the law that applies to the particular service and record.
Fundraising Choice
You may elect not to receive fundraising communications that use your information. Instructions for opting out will appear in any fundraising communication.
Information With Additional Protection
Some information may receive protection beyond ordinary HIPAA requirements. This includes Part 2 records, SUD counseling notes, psychotherapy notes, and certain HIV-related information. We will obtain the separate or specific permission required by law and will include any required notice when disclosing this information.
Ohio law may place additional limits on behavioral health and other records. A general medical authorization may not be sufficient for certain HIV-related information. When Ohio or another applicable law is more protective than HIPAA, we follow the more protective law.
Our Responsibilities
- We are required by law to protect the privacy and security of your health information.
- We must provide this Notice and follow the duties and privacy practices described in the Notice currently in effect.
- We will notify affected individuals promptly after a breach of unsecured health information when the law requires notice.
- We will limit uses, disclosures, and requests to the minimum necessary when that rule applies.
- We will not use or disclose information in a way not described in this Notice unless you give the written permission required by law.
- We will not retaliate against you for exercising a privacy right or filing a complaint.
Complaints and Questions
You may complain to Dove Recovery LLC if you believe we violated your privacy rights. Write to Privacy Officer, Dove Recovery LLC, 6770 Avery Muirfield Dr, Dublin, OH 43017. You may also call (888) 251-2365 or email info@doverecovery.com with questions about this Notice or the complaint process. Do not email sensitive medical information.
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by writing to 200 Independence Avenue, S.W., Washington, DC 20201, calling 1-877-696-6775, or visiting the HHS complaint website. We will not retaliate against you for filing a complaint.
If Ohio law requires a separate client-rights and grievance procedure for your services, Dove Recovery LLC will provide that procedure and the applicable client advocate and public-agency contact information. This Notice does not replace that separate procedure.
Changes to This Notice
We may change the terms of this Notice and make the revised practices effective for information we already maintain. We will not implement a material change before the effective date of the revised Notice unless the law requires otherwise. The current Notice will be available upon request, at our locations, and on our websites.
Locations Covered by This Notice
Operating name / Service location
- Dove Recovery: 6770 Avery Muirfield Dr, Dublin, OH 43017
- Robin Recovery Columbus: 3616 E Main St, Whitehall, OH 43213
- Robin Recovery Cleveland: 600 Granger Rd, Independence, OH 44131